At Hicks and Hicks we make every effort to ensure your purchase gets to you as quickly, safely and cost effectively as possible. Please note, however, that the delivery of your order may be restricted depending on the size, weight and chosen destination of the package. Other factors such as weather and mechanical difficulties can also result in later deliveries. If the delivery address is different to the billing address then we may have to run further checks to ensure your credit card security, this may result in longer delivery times.
Your order will be packed and dispatched, provided:
The item you have chosen is in stock
The delivery address has been verified
Payment has been approved
We will send you an initial email confirming receipt of your order; then a further email confirming that your order is ready for dispatch along with your shipping reference number. Where an item is not in stock, we will advise you of the anticipated time for delivery (if such item will be available in future). Orders can be delivered to either business or residential addresses, however all packages will require a signature on receipt of delivery. It is customary for the dispatch companies we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. Hicks and Hicks cannot take responsibility if a notification card is not left in any instance.
Delivery charges and times
We've tried to keep our delivery costs as straightforward and cost effective as possible while still offering a great service. Pricing details are as follows but don't worry, you won't need to calculate delivery, that will all be done for you at the checkout stage.
Small items have a delivery charge of UK = £3.95
Medium items have a delivery charge of UK = £12.50
Large items have a delivery charge of UK £25
Outsized items delivery charge of UK £100
These prices assume mainland UK delivery, elsewhere Please contact us for details.
Estimated delivery times are displayed on the item page and will vary as some of our collection is made to order.
Bespoke items are made to measure and after manufacturing has begun cannot be cancelled or amended so before ordering any made to measure items please be completely sure that you order what you require.
If you require any further information about ordering online and delivery information, then please contact us +44 (0) 130 671 0411, or via email to firstname.lastname@example.org
Out of stock items
Anything that is temporarily out of stock can be kept on backorder for you, and will be sent to you at no extra cost as soon as it is back in stock - you can email us at email@example.com if you have a specific enquiry.
Any goods that arrive damaged should be reported within 24 hours of receipt so that we can contact the courier. Any claim for damages later than 24 hours from receipt will not be entertained.
Any non bespoke items purchased from us may be returned to us within 7 days of receipt provided they are returned complete, in perfect condition, unused, and with the original packaging.
For all returns you will be required to arrange and pay for the return of the products to us. We will, however, send our exchange back out to you by Recorded Delivery at no extra charge.
To return any products to us, please email us first at firstname.lastname@example.org to advise that you would like to arrange a return or exchange. In the subject heading please state RETURN or EXCHANGE whichever is appropriate. If you are making an exchange, please give details of the item you wish to receive in exchange, i.e. item name, size, colour. Exchanges are made subject to stock availability. Within 48 hours you will receive confirmation of your request and a returns number. Please print this email and enclose it in the parcel along with a copy of your receipt. Please ensure the packaging you use to return the item to us is suitable for despatch to avoid damage.
We would strongly recommend that all exchanges and returns are sent to us by Recorded Delivery as we cannot accept responsibility for parcels lost in transit.
Our returns address is:
Returns The Green, Ockley, Surrey RH5 5TR
You will receive your refund credit, cheque or exchange order (when in stock) within 7 working days of us receiving the goods. We endeavour to process this as quickly as possible. Your refund will include the original delivery charge.
Please note that we are unable to refund an item without a receipt and that the refund will only be given to the original payer.